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Inaugural Address
Muni Lal |
International Seminar
Safety and Health Culture through Training and Development |
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Presidential Address
Jauhari Lal
|
Managing Change Through
HR |
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K.S. Lam, Syed M. Ahmed
Tony C. L. Lo & D. Darshi de Saram
|
Analysis of Safety
Management System to
Minimize the Risk of
Working at Height |
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Kavita Singh
|
Work Values and Work Culture in Indian
Organizations
Evidence from Automobile Industry |
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Subhash C. Kundu
|
Managing
Cross-Cultural Diversity
A Challenge for Present and Future Organizations |
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Devashish Das
Gupta
& Snehashish Mukherjee
|
Customer Retention Management in the
Information Era |
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S. Tandon |
Customer Relationship Management
A Case Study of Commercial Banks in Jammu and Kashmir |
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Parimal Vyas
|
e-Enabled CRM
Hype or Hope |
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D.P.S. Verma & Gunjeet Kaur
|
Post-Complaint Satisfaction
A Neglected Area |
|
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J.S. Panwar |
Market
Orientation or Product Value
What should be the choice of Indian Firms? |
|
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Anu S. Lather &
Shashi Bhushan Balian |
A Study of Job Satisfaction in
Relation to Value System
Among Managers |
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U. Jerinabi
G. Santhiyavalli |
Empowerment of Women through Convergence Technology
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V.K. Singh |
Knowledge Management
A Necessity in New Millennium |
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Suneel K. Maheshwari,
Roland Madison &
Ajay Kr. Singh |
Activity Based Costing in a City Governments Utility
Company Budgeting Process |
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Communications
Subhash Jagota |
Leader
An Inspirational Factor for the Team |
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Arunav Banerjee |
Knowledge and Wisdom Management |
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R.K. Sharma |
Management Transformation Toward Safety |
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H.S. Prasad |
A Philosophical Perspective of Cross-Cultural Management |
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Abstract
Thomas Benesch |
Business Process Reengineering
An Overview |
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Case Study
Ajay Kr. Singh |
Change Management |
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