Delhi Business Review

An International Journal for Society for Human

Vol. 2, no. 2, July - December, 2001


	Inaugural Address Muni Lal	International Seminar Safety and Health Culture through Training and Development
	Presidential Address Jauhari Lal	Managing Change Through HR
	K.S. Lam, Syed M. Ahmed Tony C. L. Lo & D. Darshi de Saram	Analysis of Safety Management System to Minimize the Risk of Working at Height
	Kavita Singh	Work Values and Work Culture in Indian Organizations Evidence from Automobile Industry
	Subhash C. Kundu	Managing Cross-Cultural Diversity A Challenge for Present and Future Organizations
	Devashish Das Gupta & Snehashish Mukherjee	Customer Retention Management in the Information Era
	S. Tandon	Customer Relationship Management A Case Study of Commercial Banks in Jammu and Kashmir
	Parimal Vyas	e-Enabled CRM Hype or Hope
	D.P.S. Verma & Gunjeet Kaur	Post-Complaint Satisfaction A Neglected Area
	J.S. Panwar	_{Market Orientation or Product Value What should be the choice of Indian Firms?}
	Anu S. Lather & Shashi Bhushan Balian	A Study of Job Satisfaction in Relation to Value System Among Managers
	U. Jerinabi G. Santhiyavalli	Empowerment of Women through Convergence Technology
	V.K. Singh	Knowledge Management A Necessity in New Millennium
	Suneel K. Maheshwari, Roland Madison & Ajay Kr. Singh	Activity Based Costing in a City Governments Utility Company Budgeting Process
	Communications Subhash Jagota	Leader An Inspirational Factor for the Team
	Arunav Banerjee	Knowledge and Wisdom Management
	R.K. Sharma	Management Transformation Toward Safety
	H.S. Prasad	A Philosophical Perspective of Cross-Cultural Management
	Abstract Thomas Benesch	Business Process Reengineering An Overview
	Case Study Ajay Kr. Singh	Change Management

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